🌙 LoveZen Jewelry — FAQ

Where do you ship from?

All orders are handcrafted and shipped from our studio in Texas, USA.

Do you ship worldwide?

Yes — we offer global shipping to most countries. Shipping times vary depending on your location.

How long will my order take to process?

Each piece is made with intention. Please allow 3–5 business days for processing before shipment.

How long is delivery time?

• USA: 3–7 business days

• International: 7–21 business days
  Delays may occur during holidays or customs inspections.

What materials do you use?

We use natural gemstones, crystals, 14k gold plated components, and high-quality beading materials. Every stone is hand-selected for energy, beauty, and authenticity.

Are your gemstones real?

Yes. All stones are sourced from trusted suppliers worldwide. Because they are natural, every stone has its own unique color variations and patterns.

Can I request a custom piece?

Absolutely! We love creating personal, meaningful pieces. Send us a message with your vision and we’ll design something just for you.

How do I care for my jewelry?

• Keep jewelry away from water, lotions, perfumes, and chemicals.

• Remove before showering, swimming, or sleeping.

• Store in a soft pouch to prevent scratching or tarnishing.

What is your return policy?

We offer returns within 14 days of delivery for unworn jewelry in original condition. Custom pieces and sale items are non-returnable.
(See full Refund Policy page for details.)

My order arrived damaged — what do I do?

Email us within 48 hours of delivery with photos. We will replace or fix your item at no cost.

Can I change or cancel my order?

If your order has not been processed, we can update or cancel it. Once it ships, changes are no longer possible.

Do you accept wholesale or bulk orders?

Yes — please contact us for wholesale pricing or collaboration inquiries.